Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between ShopOwl (“ShopOwl”, “we”, “us”) and the business that subscribes to the Service (“Customer”, “you”). By creating an account, accepting an invitation, or using the Service, you agree to these Terms on behalf of your business.

If you are accepting these Terms for an organization, you confirm that you have authority to bind that organization. If you do not agree, do not use the Service.

ShopOwl is a subscription software service for automotive repair businesses. It provides customer relationship management, online appointment booking, customer messaging, loaner fleet management, payment requests, reporting, and related tools, together with optional integrations to third-party systems you authorize.

The Service is provided on a per-account basis. Your subscription plan determines which features, locations, and integrations are available to your account. We may add, change, or discontinue features over time; where a change materially reduces core functionality you rely on, we will give reasonable notice.

• Accounts are provisioned through an assisted onboarding process. You are responsible for the accuracy of the business details you provide.
• You control who is invited to your account, what role each person holds, and which locations they may access. You are responsible for reviewing that access periodically and removing people who no longer need it.
• You are responsible for all activity that occurs under your account and for keeping credentials confidential. Credentials must not be shared between individuals.
• You must notify us promptly at support@shopowl.io if you believe an account has been accessed without authorization.

You retain all rights to the data you and your users put into the Service, including customer records, vehicle records, documents, and messages (“Customer Data”). You grant us a limited license to host, process, transmit, and display Customer Data solely to provide and support the Service, and to comply with law.

You are responsible for having a lawful basis to collect and process the personal information you enter, including obtaining and honoring consent for marketing and messaging where the law requires it. Our handling of personal information is described in the Privacy Policy.

You agree not to, and not to permit any user to:

• Use the Service to send messages to people who have not consented, or who have opted out, where consent is required by applicable law.
• Upload unlawful, infringing, or malicious content, or attempt to gain access to another account's data.
• Probe, scan, or test the vulnerability of the Service, or circumvent any access control or rate limit, other than under a written agreement with us.
• Reverse engineer, resell, or provide the Service to third parties as a standalone product.
• Use the Service in a way that degrades it for other customers or violates any applicable law or regulation.

We may suspend access without prior notice where necessary to protect the Service, other customers, or the rights and safety of individuals. We will tell you why and restore access as soon as the cause is resolved.

The Service can connect to third-party systems you authorize, such as your shop management system, payment processor, messaging provider, accounting package, or analytics tools. Those services are governed by their own terms and privacy policies, and we are not responsible for their availability, accuracy, or acts.

Where your shop management system remains your system of record, you remain responsible for the accuracy of the records it holds. We are not responsible for discrepancies that originate in a third-party system.

• Subscription fees, billing period, and included locations are set out in your order or account settings.
• Fees are billed in advance for each billing period and are charged to the payment method on file.
• Unless stated otherwise, fees are exclusive of taxes, and you are responsible for any applicable sales or use tax.
• If a payment fails, we may retry it and may suspend the Service if the balance remains unpaid after notice.
• Cancellation, notice periods, and refund eligibility are described in the Cancellation & Refunds policy.

The Service, including its software, interfaces, and documentation, is owned by ShopOwl and its licensors and is protected by intellectual property law. These Terms grant you a non-exclusive, non-transferable right to use the Service during your subscription. No other rights are granted by implication.

If you send us feedback or suggestions, we may use them to improve the Service without obligation to you.

We aim to keep the Service available and to give advance notice of planned maintenance where practical. The Service is provided on an “as is” and “as available” basis, and we do not warrant uninterrupted or error-free operation unless a separate written service level agreement applies to your account.

Support is provided by email at support@shopowl.io during business hours.

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. The Service provides operational and reporting tools; it does not provide legal, tax, accounting, or compliance advice, and outputs should be reviewed by you before being relied on.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total aggregate liability arising out of or relating to these Terms will not exceed the fees you paid for the Service in the twelve months preceding the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under applicable law.

You will defend and indemnify us against third-party claims arising from your Customer Data, your use of the Service in breach of these Terms, or your failure to obtain consent required by law for messages sent through the Service.

These Terms apply for as long as your account is active. Either party may terminate as described in the Cancellation & Refunds policy. We may terminate for material breach that is not cured within thirty (30) days of written notice.

On termination, your right to use the Service ends. You may export your Customer Data before your access ends; retention and deletion after termination are described in the Privacy Policy and the Cancellation & Refunds policy.

We may update these Terms. If a change is material, we will give notice by email or in the Service before it takes effect. Continuing to use the Service after the effective date means you accept the updated Terms. The “Last updated” date above always reflects the current version.

These Terms are governed by the laws of the Commonwealth of Pennsylvania, United States, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Pennsylvania.

Questions about these Terms can be sent to hello@shopowl.io.